Bj7 FAQ — all your questions answered, right here

No. Under bj7's policy, each person may only hold one account. Attempting to create multiple accounts using the same mobile number, email, or identity may result in all accounts being terminated and any balance being forfeited.

KYC stands for Know Your Customer — it's an identity verification process. At bj7, you may need to submit a copy of your National ID or passport to make large withdrawals or access full account features. This is a mandatory step to protect your account and funds.

On the login page, Click the "Forgot Password?" option. Enter your registered mobile number or email address and you'll receive an OTP or reset link. Use it to set a new password and log back in. The whole process takes under 5 minutes.

Multiple failed login attempts or suspicious activity can cause your account to be temporarily locked. Wait a moment and try again. If the problem continues, contact bj7 support directly — the team will verify your identity and help restore access.

bj7 currently supports deposits via Mobile Banking, Nagad, Rocket, and USDT (TRC20/ERC20). Mobile banking options are the quickest and most convenient for users in Bangladesh.

The minimum deposit on bj7 is generally BDT 300. This amount may vary depending on the payment method and any active promotions. For the latest information, Promotions Page here.

After paying via Mobile Banking, Nagad, or Rocket, your bj7 account balance is usually credited within 1–5 minutes. For USDT, it may take 10–30 minutes depending on network confirmations. If your balance hasn't appeared within 30 minutes, please contact support.

No, bj7 does not charge any additional fees on deposits. However, your mobile banking provider (such as Mobile Banking or Nagad) may apply their own transfer charges, which are subject to their own policies.

Log in and withdrawal page Select the amount and payment method (Mobile Banking / Nagad / Rocket). Once you submit the request, the funds will be sent after verification. Having KYC completed speeds up the process.

Withdrawal requests are typically processed within 15 to 30 minutes, with funds arriving in Mobile Banking or Nagad shortly after. During peak hours or for larger amounts, it may take up to 2–4 hours. Requests submitted after midnight may be processed the following morning.

The minimum withdrawal amount on bj7 is generally BDT 500. The maximum limit depends on your account level and KYC verification status. VIP members enjoy higher daily withdrawal limits.

Common reasons for a rejected withdrawal include unmet bonus wagering requirements, mismatched payment account details, or incomplete KYC. Start by verifying your profile and payment information — if the issue persists, contact support.

After registering, the welcome bonus is automatically added on your first deposit. The bonus amount and terms are subject to change. For full details, Promotions Page here. If you have a bonus code, make sure to enter it in the relevant field during registration.

A wagering requirement is the condition that determines how many times you must bet your bonus before you can withdraw it. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must place BDT 30,000 in bets. Each bonus has its own terms, which can be viewed on the bonus page.

Free spins are generally available on specific In slots games. The promotion's terms and conditions specify which games are eligible for free spins. Wagering requirements may also apply to winnings from free spins.

Yes, active members who log in every day are eligible for the daily login bonus. Some daily bonuses require a minimum deposit, while others are awarded simply for logging in. Keep coming back to bj7 and unlock streak bonuses.

Yes. bj7 protects all personal information and payment data with 256-bit SSL encryption. Your data is never sold or shared with third parties. For more details, Privacy Policy here.

Log in, go to Account Settings, and enable the 2FA option under the Security section. An OTP will be sent to your number. Once verified, 2FA will be active — from that point on, you'll need both your password and an OTP every time you log in.

Yes, bj7 is an internationally licensed online gaming platform. Operating under the guidelines of its licensing authority ensures fair play and full transparency. Our On the About page, Find out more.

The result of every game round is stored on bj7's servers. Log back in once your connection is restored to see the accurate round result. If you believe a bet was lost due to a connection issue, contact support with a screenshot.

Yes, bj7 is built with a mobile-first design. You get the full experience on any modern browser, whether on Android or iOS — no separate app needed. All games, deposits, withdrawals, and promotions are fully accessible on mobile.

Live Casino A minimum internet speed of 5 Mbps is recommended for a smooth gaming experience. If using Wi-Fi, stay close to your router. Close any apps running in the background and keep your browser up to date.

If a match or event is cancelled, your stake is generally refunded in full. Bet or Betting page for the full terms and conditions. Different rules may apply in specific cases.